Eplaygroundz.com warrants to its original customer for as long as the original customer owns the product and uses the product with regular use and installation in accordance with published specifications to be free from defects in materials and workmanship. This warranty does not cover damage from misuse, vandalism, modified parts, or damage such as dents, scratches, fading/weathering, acts of God, and normal wear and tear. Warranty claims must be filed within the applicable warranty period. Warranty replacement does not include the cost of labor for part replacement. Replacement parts carry the applicable warranty from the date of shipment of the replacement part.
One Hundred (100) Year Limited Warranty
- On aluminum and steel upright posts against structural failure due to deterioration, corrosion, or workmanship
- On hardware against structural failure due to deterioration, corrosion, or workmanship
- On post caps and clamps against structural failure due to deterioration, corrosion, or workmanship.
Fifteen (15) Year Limited Warranty
- On rails, rungs, rigid climbers, loops, and decks against structural failure due to deterioration, corrosion, or workmanship
- On all HDPE and rotationally molded plastic components against structural failure due to materials, or workmanship.
Three (3) Year Limited Warranty
- On all blow molded plastics against structural failure due to materials, or workmanship.
One (1) Year Limited Warranty
- On all materials and products not covered above against failure due to materials or workmanship.
- On cables and nets against premature wear due to natural deterioration or manufacturing defects.
- On moving parts against structural failure due to materials or workmanship.
Warranty Procedure
To make a warranty claim, submit your request in writing, including photographs of defective equipment, and the original purchase invoice or invoice number to your Eplaygroundz.com representative. We will review the information and communicate options with you. If the product is under warranty, we will replace the defective part, including freight costs. Eplaygroundz.com is not responsible for labor costs to replace the part. Eplaygroundz.com reserves the right to inspect all products identified as defective, and photos of defective equipment will be required to accompany warranty claims.